Terms of service

Terms of Service

Welcome to eosera.com. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase or using our services.

1. Online Purchases & Return Policy

If you purchased your product directly from our website, you may return new, unopened products within 21 days of purchase for a refund. A return and restocking fee of $6.95 will be deducted from your refund.

Products must be unopened and in original condition.
Opened products cannot be returned. If returned, no refund will be processed.
Refunds are processed within 5 business days of receipt using the original payment method.

To request a return, email [email protected] with the following details:

Order number
Date of purchase
Reason for return

2. Retail Store Purchases

If you purchased your product from a retail partner, please return it to the original place of purchase. We cannot accept returns for products purchased through retail stores.

3. Factory Warranty

Certain products are covered by a limited factory warranty, including:

Ear View MD
Wax Blaster MD PRO

If your product qualifies, please complete the warranty registration here.

4. Order Cancellation Policy

If you wish to cancel or modify your order, please contact us immediately at [email protected] or call 844-732-7929.

We will do our best to accommodate your request. However, once your order has entered the shipping process, we are unable to make changes. You may still return the order after receipt per our return policy.

5. Shipping

We strive to ship all orders promptly. Shipping times may vary depending on your location and selected shipping method. You will receive a tracking number once your order is dispatched.

6. Intellectual Property

All content on this website — including images, product descriptions, logos, and branding — is the property of Eosera, Inc. and may not be used without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Eosera, Inc. shall not be liable for any damages arising from the use of this website or products purchased through it, including but not limited to indirect or consequential damages.

8. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Tarrant County, Texas.

9. Mobile Terms of Service

The eosera mobile message service (the "Service") is operated by eosera (“eosera”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to eosera’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of eosera through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with eosera. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18773506201 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other eosera mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18773506201 or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice

Contact Information

For questions about these Terms or any other inquiries, please contact:

Eosera, Inc.
5000 South Freeway, Suite 110
Fort Worth, TX 76115
Phone: 844-732-7929
Email: [email protected]